5900 Balcones Drive Suite 100, Austin, TX,




(469) 905-5007


Can you ship directly to FBA, my prep center, my warehouse, or residential location?

Yes. We ship to any location within the US. This includes your location, an amazon location or a third party warehouse that you utilize.

Can Palletfly provide shipping costs to FBA, my prep center, my warehouse, or residential location?

No, Customer

What if the item stops selling well, price drops, or I get banned from selling the item?

We cannot take responsibility for any issues you may encounter while selling items on amazon or any other marketplace. Particularly, IP claims or claims of counterfeit items, will not be covered by Palletfly.

What is your return policy?

All sales are final. We do not accept returns and we cannot cancel orders once paid and submitted.

How do I check status of my shipment?

You can check the status of your shipment from your Amazon Seller central Account.

Is my information safe?

Yes, all submitted data is confidential and safe with us. We use SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe during the entire process of doing business with us.

Do you provide invoices that can help us get ungated on amazon?

Yes. Our invoices have worked to help ungate sellers for items on Amazon. We cannot guarantee you will get ungated.

How do I know that the items you are selling are legitimate and not counterfeit?

We have direct relationships with almost every brand seen on our website. In addition, we strive to do research on each of our vendors before listing any of their products. We have long standing relationships with upstanding vendors that are known to have only authentic goods.

What payment methods do you accept?

We only accept US Bank Transfers to our company Bank account.

Do you apply ASIN labels or provide other prep for items?/Do you have 5 transparency codes for this product?

We do not offer these services/codes unless it is stated specifically on the product detail page. To view this information, be sure to click on the Additional Details tab on each product page. If not listed we do not have/offer it.

I do not have a company/I am not in the USA, can I purchase as an individual without a Tax ID #?

Yes, You can buy items from our Website.

Where are goods located?

Each deal is located in a different 3rd party warehouse in USA.

Can I cancel an order or return items?

We do not allow any cancellations or returns. We may be able to make exceptions on a case by case basis. Payments will be returned in the form of store credit only. See full Terms and Conditions
NOTE: There may be additional fees. Return shipping will be borne by the buyer.

What happens if a shipment is missing units, defective or wrong item were shipped?

You can submit a claim by emailing our team within 30 days of delivery. You will be required to submit proof. If proof is not submitted within 14 days of a claim being opened, it will be considered closed, and we will be unable to reopen it past that point. Note that we will not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and therefore not our liability.


    DISCLAIMER only provides Amazon comparison information and other projections to help you do research quicker. THE INFORMATION PROVIDED SHOULD NOT BE RELIED UPON AND IS NOT BASED ON RELIABLE INFORMATION. is not responsible for any information provided or inaccuracies. Using such information is at your own risk. makes no representations regarding your eligibility or ability to sell or resell products on the Amazon marketplace or anywhere else. Please make sure to do your own research prior to purchasing any products on is not affiliated with