CONTACT US
ADDRESS
5900 Balcones Drive Suite 100, Austin, TX,
78731
Info@scooperdeals.com
PHONE
(469) 905-5007
FREQUENTLY ASKED QUESTIONS
Q- Can you ship directly to FBA, my prep center, my warehouse, or residential location?
A- Yes. We ship to any location within the US. This includes your location, an amazon location or a third party warehouse that you utilize.
Q- Can you provide shipping costs to FBA, my prep center, my warehouse, or residential location?
A- No, Customer
Q- What if the item stops selling well, price drops, or I get banned from selling the item?
A- We cannot take responsibility for any issues you may encounter while selling items on amazon or any other marketplace. Particularly, IP claims or claims of counterfeit items, will not be covered by scooperdeals.
Q- What is your return policy?
A- All sales are final. We do not accept returns and we cannot cancel orders once paid and submitted.
Q- How do I check status of my shipment?
A- You can check the status of your shipment from your Amazon Seller central Account.
Q- Is my information safe?
A- Yes, all submitted data is confidential and safe with us. We use SSL (secure socket layer) technology to encrypt and keep your personal and financial data safe during the entire process of doing business with us.
Q- Do you provide invoices that can help us get ungated on amazon?
A- Yes. Our invoices have worked to help ungate sellers for items on Amazon. We cannot guarantee you will get ungated.
Q- How do I know that the items you are selling are legitimate and not counterfeit?
A- We have direct relationships with almost every brand seen on our website. In addition, we strive to do research on each of our vendors before listing any of their products. We have long standing relationships with upstanding vendors that are known to have only authentic goods.
Q- What payment methods do you accept?
A- We only accept US Bank Transfers to our company Bank account.
Q- I do not have a company/I am not in the USA, can I purchase as an individual without a Tax ID #?
A- Yes, You can buy items from our Website.
Q- Where are goods located?
A- All goods are located in a different 3rd party warehouse in USA.
Q- Can I cancel an order or return items?
A- We do not allow any cancellations or returns. We may be able to make exceptions on a case by case basis. Payments will be returned in the form of store credit only. See full Terms and Conditions
NOTE: There may be additional fees. Return shipping will be borne by the buyer.
Q- What happens if a shipment is missing units, defective or wrong item were shipped?
A- You can submit a claim by emailing our team within 3 days of delivery. You will be required to submit proof. If proof is not submitted within 3 days of a claim being opened, it will be considered closed, and we will be unable to reopen it past that point. Note that we will not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and therefore not our liability.